• BEING A LEADER ON THE GROUND AGAIN

    Leadership in action can be a mental and emotional tug of war! Keeping things on time, fielding questions, giving direction, and trying to be present – enjoying the moment – can be a real struggle. Although I have a number of subcontractors who form my team, most of my work I do alone, or with (…) Read More

  • HOW DO YOU WANT YOUR PEOPLE TO BE TREATED?

    The Golden Rule implies the basic assumption that other people would like to be treated the way that you would like to be treated. The alternative to the Golden Rule is the Platinum Rule: “Treat others the way they want to be treated.” Recently, while introducing this concept to inspire a client through some change (…) Read More

  • BEING A LEADER ON THE GROUND AGAIN

    Leadership in action can be a mental and emotional tug of war! Keeping things on time, fielding questions, giving direction, and trying to be present, enjoying the moment can be a real struggle. Although I have a number of subcontractors who form my team, most of my work I do alone, or with other leaders (…) Read More

  • HOW TO DO A PROPER REFERENCE CHECK

    Somebody asked me about doing reference checks today and because it’s something I get asked about all the time, I thought I would share it out there for all of you. The question was – Should we call references from a resume, given that most people would not supply one that would speak poorly of (…) Read More

  • PUSHING BACK ON THE PUSH BACK

    If you are experiencing a little push back on the changes you want to make in your business, I want to encourage you not to let that or other incidents dampen your enthusiasm or slow your momentum. There will be plenty of obstacles along the way to success – so the bigger your ‘why’ is (…) Read More

  • HOW TO KEEP GOOD PEOPLE

    They say people don’t leave businesses, they leave Managers. That used to be a message about strengthening your management team. Now it’s a warning about managing at all. I make a point of listening to what the employees are thinking and feeling, and feeding valuable information back to the leadership team. I just ask a (…) Read More

  • HOW DO YOU LEAVE THEM FEELING?!

    We all talk about having great customer service standards – but what does that really mean? I would challenge you to think about your entire customer experience from end to end. Identify the points of contact along the way and how you can make it ideal. Meeting customer’s expectations is satisfactory, but exceeding them gives (…) Read More